Shipments and returns

Shipping

Orders are usually shipped within (24/48) hours and are delivered to customers within DHL express.  Weetooshop ensures the quality of the packaging used to deliver the goods in perfect condition.

   

Returns merchandise

With Weetooshop you can always change your mind: buy your products, try them comfortably at home, and if there is anything you do not like, you can return them.  You will get a refund for the items purchased within 48 hours from the moment we receive them at our corporate headquarters. You have 14 days to change your mind and return your purchase.

Returning items is easy: send us an email with the number of your order and the reason for your decision. Send us the product you wish to return with its packing, labels, and anti-dust bag, as delivered. Choose the courier you prefer based on cost and reliability (we recommend mail courier services with tracked shipping system) and send the pack to our offices in Bologna (Weetooshop di Marco Massarenti Via A. COSTA n° 8 Calderara di Reno 40012 Bologna  ITALY).

Once received the pack, we will check the product integrity and you will get a refund for the entire amount spent (purchased product + standard shipping fees for delivery to your address). 

All return costs are borne by the customer who is fully responsible for them.
* *Extra Europe : including taxes and customs duties for non-European countries and surcharges for remote areas.
Any expenses to be paid by Weetooshop will be deducted from the refund.

Refunds will be made via Paypal for Paypal payments - For payments with credit card ComNpay the refund will be made 

Goods return regulation

  1. The returned item must be carefully packed, just like the way you received it, to protect it during transportation.
  2. The article must not be damaged: no marks, scratches, stains or cuts.
  3. The item must be returned with its specific “Weetooshop label”, and all its inner packages
  4. The return, within the given period, must be observed(14 days upon receipt of the goods)

Products returned used or incomplete will not be refunded.

Items delivered after the time limit of 14 days (from the date of delivery) required by law will be refunded but a penalty of € 25 will be withheld from the refund.