Right of withdrawal
The right to return the purchased goods is ensured within 14 (solar) days from the date of delivery of the item to your address, as written on the regulations for consumer protection. link of the official gazette in which the days to exercise the right of return are indicated in article 52 of the consumer code:
100% of the amount spent will be refunded within 24/48 hours from the moment of arrival at the Weetooshop office.
How will your purchases be refunded?
PayPal via Paypal
Credit card by crediting your card (the timing may vary from your bank or credit card provider)
Klarna by canceling the order or re-crediting your card
ApplePay via the Applepay circuit
Satispay via bank transfer (you will have to tell us your bank details to proceed)
Standard or instant transfers via bank transfer
How to request a return?
To start the return procedure, request by email firstname.lastname@example.org or with the appropriate contact form your intention in wanting to exercise the right to withdrawal, communicating the number of your order. You are not required to specify your motivation, but we would be grateful if you would in any case inform us of what did not satisfy you or simply if you changed your mind.
The customer is responsible for the goods during the return. The use of a reliable courier is recommended:
Send the item to the following address:
Weetooshop di Massarenti Marco
Via A.Costa N° 8
Calderara di Reno 40012 - Bologna - Italy
Tel +39 3455067239
Return terms to validate the refund:
1)Return of the purchased goods accepted within and no later than 14 (calendar) days from the date of delivery of the item at your address.
2)The item to be returned must be packed carefully as it was delivered to protect it from transport.
3)The item must be delivered with the appropriate "weetooshop" or "brands present" label and the relative internal packaging (dust bag and accessories if included).
4) The return is the responsibility of the customer who is responsible for it. A reliable courier is recommended.
5) The right of withdrawal does not apply to used items with obvious signs of wear or changes in appearance or by not complying with the points listed. In this case, the goods will be returned at the customer's expense and the refund will not be made.
All return costs are the responsibility of the customer.
It is not possible to request the cancellation of the order when the goods have already been shipped.
In case of refusal of the goods, a penalty will be withheld from the refund for the recovery of shipping and storage costs.
**The costs of the penalty may vary according to the country of shipment and the days of storage
**For countries outside the European community, the customer is required to pay taxes and customs duties in advance for additional countries for remote areas.
*Any expenses charged to Weetooshop will be deducted from the refund.
*To request a return or for further information or clarifications, contact us: HERE