On this page you can find all the answers to our customers' frequently asked questions!
For further information we are always at your disposal!

All the items displayed on Weetooshop are in real leather, produced in Tuscany (Florence and surrounding areas) and Emiliana (Bologna). For years we have collaborated closely with artisans and retailers in the sector to provide quality and transparency to the end customer. On Weetooshop you purchase items produced and made exclusively in Italy.

The articles of the Author's Collection are made with fine artisan techniques (Mestizo technique). Which consists of treating the article with 2 color baths and the third, the final one, entirely by hand with a swab. The latter gives the shaded appearance, much loved and unique, which differentiates each model from the other, preserving the softness and lightness of the leather.

The uniqueness of this treatment preserves the naturalness of the raw material, giving splendid effects to the treated leather. Only high quality leathers such as calfskin, cowhide, sheepskin, buffalo and nappa are used. Production is limited and continuously updated with different combinations and colors, to ensure a one-of-a-kind accessory.

These items are handcrafted and treated (garment dyed). The leather originally used is light natural, it is cut, assembled and sewn manually. Subsequently the model is colored by washing. This gives nuances and slight halos that enhance the characteristics of the much appreciated Vintage Style.

The leather may have irregular natural grains and small imperfections or stretch marks that emphasize the desired aging. Soft calfskin and characteristic leather scent

Careful quality checks are carried out before shipping. If problems arise regarding our products, we ensure the utmost seriousness and correctness in resolving and facilitating the customer with the total replacement or repair of the item without transport and return costs. 1year product warranty.

*We always encourage you to treat the items with the right care, this could affect the management of any disputes.

We take care of taking the images on Weetooshop, and guarantee the relevance of the colors so as not to disappoint you. However, in some cases it is possible that some more sensitive colors may have small variations (light, dark or coloured) due to different and overly personalized settings on the screens of the devices used for navigation.

In other cases, a purchase may occur before uploading photos of a new assortment with a slightly different color. In this case the customer will be contacted and enabled to view the new photos with the updated color and choose whether to confirm the order, request a refund or exchange goods.

The measurements entered in the product details may have a slight tolerance from one model to another caused by the settling of the leather after being treated with the Garment Dyed and Mestizo (hand-buffed) techniques. All leathers absorb the necessary amount of color during processing and may shrink slightly during drying.

Usually all the items on display are available in our warehouse or directly in the offices of the artisans with whom we collaborate. We cannot exclude that some items with stocks not yet updated may be available at the time of the order even if out of stock.

In these rare cases we will:

- Immediately refund the order
- Replace the item with an available color (applying a discount)
- Send another chosen item (applying a discount)

The purchased item is carefully checked before being packaged, and placed in the fabric bag and then in a plastic bag to increase protection during transport. The boxes used are made of resistant cardboard

All items are shipped from Weetooshop and directly entrusted to selected couriers. Each courier offers the possibility of automatic sending on the delivery status with the link to track the package. Furthermore, the Weetooshop website also sends updates on the progress of your order:

- Preparation in progress
- Shipped
- Return Accepted
- Order refunded
- Order Cancelled

After receiving your purchase you have 14 days solar to return it. To request a return, send the request via the contact form or in your personal account area. We will refund the amount spent immediately after receiving the product.

In case of an item exchange, we will send the replacement one free of charge.

*I return costs for returns and item exchanges are paid by the customer (who is responsible).

Only those who have a confirmed order with delivered status are able to leave reviews on the purchased product and on the store. After delivery, all customers automatically receive an email to leave their impressions.

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