Here you can find all the answers to our customers' frequently asked questions! In any case, we are always at your disposal through our customer service.
1) Are the products on weetooshop in leather and all made in Italy?
All the products on weetooshop are in leather and produced entirely in Italy in the Tuscany and Emilia area (Bologna). For years we have been collaborating with both artisans and retailers in the sector. We are in close contact with all the companies to give quality and transparency to the end customer.
2) What features does the "Vintage Style" product that I'm going to buy?
The aging process of the bags provides for a result given by unpredictable nuances and slight differences between one model and another. All together they identify the vintage style that is so much appreciated. We ensure leather goods produced with quality materials
3) How are the items shipped to the customer?
Your purchase is carefully checked before being packed. We aim for maximum transparency towards the customer. As they are handcrafted items, if there is a small difference in color or shades (compared to the photo that has not yet been updated before your purchase) you will be contacted and informed of the variant and free to decide whether to receive your purchase or be refunded immediately.
5) Can I return my purchase?
From the moment the package is received at your home, you have 14 calendar days to return your purchase to our warehouse! You just have to send us a return request email. As soon as we receive the package, you will be immediately reimbursed for the amount spent at the time of purchase.
6) Are returns free?
The return is charged to the customer. We are very careful to describe and present our articles in the best way. Read the descriptions carefully and compare the measurements. For all additional information we are always at your disposal through our customer service.
7) Product warranty?
Should problems arise regarding our products, we ensure the utmost seriousness and correctness in solving and facilitating the customer with the total replacement or repair of the item without transport and return costs.
8) What characteristics do the vintage effect models have?
This product undergoes artisanal dyeing treatments through repeated washing. The leather originally used is of a light natural colour, it is cut, assembled and sewn manually. The leather may have small imperfections or stretch marks left voluntarily. The wash gives the specific color to the model characterized by nuances. Handmade product in genuine leather, 100% made in Italy.